Loan FAQs

1. What loan services does Tiptop Credit offer?
We offer personal loans, trade transfer loans, revolving loans, homeowner loans, public housing owner loans, and subsidized housing owner loans. Our 1+1 loan combo allows you to apply once and enjoy multiple loan services, saving you time and effort.

For more details, please visit our website, visit our branches, call 288 77 200, or inquire with our customer service manager via Whatsapp at 6186 3803.

2. What requirements do I need to meet to apply for Tiptop Credit's loan services?
You need to be a Hong Kong resident, aged 18 to 65, and either self-employed or employed.

3. What documents do I need to provide when applying for a loan?
- Copy of your Hong Kong ID card.
- Proof of employment and income.
- Valid residential proof from the past 3 months.

(Note: For homeowner loans, in addition to the above documents, you will also need to provide the latest 3 months' mortgage repayment records, payment schedule, and recent rates and rent demand notice.)

4. What does it mean to apply for a loan without income proof?
It means that if you are unable to provide income proof documents such as employment contract or monthly salary auto debit due to receiving cash income or being self-employed, Tiptop Credit can assist individuals such as freelancers, cash-based workers like construction workers, drivers, tutors, postnatal caregivers, or housewives in times of urgent financial need.

5. When applying for a loan, does Tiptop Credit check the applicant's personal credit information from Credit Reference Agency (CRA)?
Tiptop Credit will indeed access credit records from credit bureaus to evaluate the applicant's creditworthiness for the loan application.

6. How is the loan interest calculated?
The interest is calculated based on reducing balance method, making it clear and easy to understand the interest expenses.

7. How long does it take to get loan approval?
With all the applicant's information and documents in order, loan can be approved on the same day.

8. Can I reuse or increase the loan amount for a repaid personal loan?
Yes, you can. During the repayment period, if there is a need for additional funds, customers can apply for a new loan to increase or maintain the existing credit limit. Once the previous loan account is fully repaid, the repaid loan amount can be reused. We can also provide an additional revolving loan account and limit according to the customer's specific situation.

The personal loan and revolving loan accounts can share a total credit limit. Customers can apply to allocate and use the two accounts interchangeably within the same total credit limit, allowing for greater flexibility in managing your funds. The reserved (unused) standby credit amount does not incur interest or any fees.

9. What should I do if I am unable to repay the monthly installments?
Unexpected challenges can arise in life, and we understand that difficulties are often temporary. If a customer is unable to repay the monthly installments due to temporary circumstances, we will arrange suitable debt relief plans based on their actual needs.

This can include extending the repayment term, making interest-only payments for a certain period, or other customized plans to help customers overcome financial difficulties.

10. If I have other questions, what are the available channels for inquiries?
Apart from contacting Tiptop Credit's customer service hotline at 288 77 200 or through Whatsapp at 6186 3803, you can also visit any of Tiptop Credit's branches in person to obtain detailed information and clarification.